Complaints Policy

Last Updated: June 2026

Introduction

At EICR Inspection, we aim to provide a professional, clear and reliable service for customers arranging Electrical Installation Condition Reports, electrical safety inspections and related property compliance support.

We understand that sometimes customers may have concerns or may feel that something has not met their expectations. This Complaints Policy explains how complaints can be raised, reviewed and handled.

Our Commitment

We are committed to:

• Treating complaints seriously
• Responding fairly and respectfully
• Reviewing concerns in a timely manner
• Communicating clearly
• Using feedback to improve our service

What This Policy Covers

A complaint may relate to:

• Booking communication
• Appointment arrangements
• Customer service
• Website information
• Payment or refund concerns
• Report delivery concerns
• General dissatisfaction with our service

How To Make a Complaint

You can contact us using the details below:

Phone: 02033861854
Email: info@eicrinspection.co.uk
Website: https://eicrinspection.co.uk

Please include:

• Your full name
• Contact details
• Property address, if relevant
• Details of the complaint
• Any supporting information

Complaint Handling Process

Step 1: Acknowledgement

We aim to acknowledge complaints within 5 working days.

Step 2: Review

We will review the details provided and may contact you for further information.

Step 3: Response

We aim to provide a response within 10–14 working days, where possible.

Step 4: Resolution

Where appropriate, we may offer clarification, correction, further communication or another suitable resolution.

Complex Complaints

Some complaints may take longer to review if they require additional information, third-party input or further investigation.

Feedback and Improvement

Customer feedback helps us improve our service, communication and website content.

Contact Information

EICR Inspection
Phone: 02033861854
Email: info@eicrinspection.co.uk
Website: https://eicrinspection.co.uk